应用文写作素材:投诉信

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应用文写作素材:投诉信

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w.5 Y K J.Com

应用文写作素材:投诉信

 

投诉信
常用语块
1. 抱怨              ________________________
2. 表达不满      ________________________
3. 忍受              ________________________
4. 对……满意  ________________________
5. 糟糕的服务  ________________________
6. 采取措施             ________________________
7. 解决问题             ________________________
8. 预防……发生     ________________________
9. 调查此次事件    ________________________
10. 以粗鲁的方式   ________________________
11. 向……道歉          ______________________
12. 出乎意料              ______________________
13. 不用说                  ______________________
14. 尽快                      ______________________
15. 把某事牢记在心  ______________________
套用句式
1.       我写信是投诉关于……
I am writing to complain about…
2. 这几年我对你们的服务都很满意,但是我写信是表达关于……的不满。
I have been content/satisfied with your service for years but I am writing to express my dissatisfaction about…
3. 我对……不满意有一些主要原因。首先,……更糟糕的是,……最后,……
There are some main reasons why I am not content with… At first, … What’s worse, … Eventually, …
4. 我真诚地希望你能认真调查这件事情,以及采取恰当的措施防止类似事件再次发生。
I sincerely hope that/It is my sincere hope that you will look into/investigate the matter/incident seriously and proper measures should be taken to prevent such an incident happening again.
5. 你若能尽快采取措施处理这个问题,我将感激不尽。
I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible.
 
课堂练习:
      假定你是李华,上周六,你有一次不愉快的就餐经历,对餐厅的服务员态度非常不满意。于是你给该餐厅老板写一封投诉信。要点如下:
1. 问题:牛肉面有苍蝇,服务员态度粗鲁。
2. 要求:餐厅赔礼道歉。
注意:1. 词数100左右。2. 可以适当增加细节,以使行文连贯。3. 开头语和结束语已为你写好。
Dear Sir,
   I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now I’m writing to express my dissatisfaction about the poor service of your waiters.
   Last Saturday, I went to your restaurant to have lunch but I had an awful experience. When having beef noodles, I suddenly found there were two flies in them, which disgusted me a lot. So I asked the waiter to change another dish. Out of my expectation, he didn’t change it but said in a rude manner that he was too busy to solve the problem. Needless to say, such a way of treating customers is unacceptable.
   It’s my sincere hope that you can investigate the matter seriously and make a formal apology to me.
   I look forward to a better service next time.
Sincerely yours,
Li Hua

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